Betjelli Privacy Policy — Your data is completely safe with us

Scope & Applicability

Welcome to betjelli. This Privacy Policy describes what personal data we collect when you use the betjelli platform, how we use it, and how we keep it secure. By registering on betjelli or continuing to use the platform, you are deemed to have read and accepted this Privacy Policy.

This policy applies to:

• The betjelli website (betjelli.onl) and all its subdomains.
• The betjelli mobile application (where applicable).
• All betjelli services, games, promotions, and live support channels.
• Any digital interaction you have with betjelli.

Protecting your privacy is one of betjelli's core responsibilities. We believe transparency is the foundation of trust — which is why this policy is written in plain, straightforward language with no complex legal jargon.

What data we collect

Betjelli collects two types of information from you — data you provide directly and data collected automatically.

Personal Information (Provided by You):

• Full name and date of birth.
• Mobile number and email address (if applicable).
• National ID number or passport number (for verification purposes).
• Payment details such as bKash / Nagad / Rocket number.
• Address and district (in certain cases).

Automatically Collected Information:

• IP address and device information.
• Browser type and operating system.
• Visit timestamps, page view data, and click patterns.
• Gaming activity, bet history, and transaction records.
• Cookies and local storage data.

How Information Is Collected

Betjelli collects your information in several ways. The main collection methods are outlined below:

• Registration Form: When you open an account on betjelli, you provide your name, mobile number, and date of birth.
• KYC verification process: To activate withdrawals, you must submit your national ID or another government-issued document.
• Payment Transactions: Payment number and transaction details are collected during deposits or withdrawals.
• Support Contact: If you contact us via live chat or email, the details of that conversation will be stored.
• Cookies & Tracking: Information is collected automatically through cookies while browsing the website.
• Third-Party Verification Services: Regulator-approved services may be used for identity verification.

Purpose of Data Use

Betjelli uses your data only for specific, legitimate purposes. It is never used for unrelated or excessive reasons.

• Account management: For registration, login, password recovery, and profile updates.
• Payment Processing: For processing deposits and sending withdrawals.
• Identity Verification: To verify age and identity in accordance with our KYC policy.
• Fraud & Scam Prevention: To detect unusual activity and maintain platform security.
• Customer Support: To resolve your complaints or queries quickly and effectively.
• Promotional Communications: To send you SMS notifications or alerts about bonuses and offers, with your consent.
• Responsible Gaming: To monitor your gaming behaviour and provide assistance when needed.
• Legal obligations: To comply with directives from government or regulatory authorities.
• Service Improvement: For analytical purposes to improve the user experience.

Data Sharing Policy

Betjelli never sells or shares your personal data with third parties Does not sell. However, limited information may be shared in specific circumstances:

• Payment Provider: Information required to process transactions via bKash, Nagad, and Rocket.
• Identity Verification Service: Approved verification providers for the KYC process.
• Legal authorities: When required to provide data by court order or government directive.
• Technology Partners: Cloud and infrastructure service providers that maintain site security and performance.

All of the above partners are required to comply with betjelli's privacy standards and are contractually obligated to ensure data protection.

Cookies & Tracking Technologies

Betjelli uses cookies and similar technologies on its website. Cookies are small data files stored in your browser.

Cookies used by betjelli:

• Essential cookies: Required to maintain login sessions and ensure basic site functionality. Without these, the site will not function properly.
• Performance Cookies: Collects anonymous data to monitor site speed and performance.
• Functionality Cookies: To remember your language preference, theme settings, and other customizations.
• Analytics Cookies: To analyze user behavior and enhance our services.

You can disable non-essential cookies at any time through your browser settings. Note that some features may become limited as a result.

Data Security Measures

Betjelli follows the highest industry technical standards to protect your data. Our security measures include:

• SSL/TLS encryption: All data transmitted between your browser and our servers is encrypted.
• Database Encryption: All stored sensitive data is kept in encrypted form.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Regular Security Audits: Regular testing to identify system vulnerabilities.
• Restricted Access Control: Only authorized personnel may access personal information.
• Firewall & Intrusion Detection: Real-time monitoring of unusual activity.

Data Retention Period

Betjelli does not retain your data longer than necessary. Retention periods depend on the type of data:

• Account information: For the duration of account activity and a minimum of 5 years after closure (as required by law).
• Transaction Records: A minimum of 5 years (in accordance with financial regulations).
• KYC documents: 5 years after verification, or longer if required by law.
• Gaming Activity Log: Up to 2 years.
• Support Chat & Email: 1 year after the issue is resolved.
• Cookie Data: Up to 1 year, or until the browser is closed (session cookies).

Once the retention period expires, data will be securely deleted or anonymized.

Your Rights Regarding Your Data

Betjelli believes every user has the right to control their own data. Your rights are listed below:

Protection of Minors

Betjelli is intended solely for individuals aged 18 and above. We do not knowingly collect data from minors.

• Age verification is mandatory at the time of registration.
• If any user is found to be under 18, their account will be suspended immediately.
• All collected data will be permanently deleted.
• If you become aware that a minor is using betjelli, please let us know.

Privacy Policy Updates

Betjelli may update this Privacy Policy from time to time. When significant changes are made, we will:

• We will post a notice on the website's home page.
• We will send an SMS to your registered mobile number (with your consent).
• We will update the "Last Updated" date at the top of the page.

Continued use of betjelli after any changes will be considered your acceptance of the updated Privacy Policy. We recommend reviewing this page regularly.

Contact Us

For any questions, complaints, or requests regarding the Privacy Policy, please contact our Data Protection team:

• Email: [email protected]
• Live Chat: Click the chat button in the bottom-right corner of the website.
• Support Hours: 7 days a week, 24 hours a day.

We typically respond to all privacy-related requests within 24–48 hours. Complex matters may take up to 7 business days.